Service Support

Frequently Asked Questions

  • How about the warranty ?

    The entire system comes with a 5-year warranty, and critical components of the air conditioner are covered under warranty for 3 years. Should any issues arise with the product, we provide a no-cost warranty service, excluding damages caused by force majeure events.


  • Advantages of solar Dc Air conditioner ?

    1. We offer a complete package including photovoltaic panels, air conditioner indoor units, outdoor units, and batteries. With our full-scale, integrated production capabilities covering the entire industry chain, we can ensure the stability and consistency of our products.

    2. Solar energy is free, resulting in no electricity costs and lower long-term operational expenses due to its minimal maintenance requirements. While our product might carry a higher upfront cost compared to similar cooling capacity units due to the inclusion of a battery, the decreasing price of batteries makes our offering increasingly cost-effective. Currently, the decline in battery prices enhances the overall value proposition of our product.

    3. With the ability to operate independently, not reliant on the grid for power, our system is particularly suitable for remote areas or regions with unstable electricity supply. It provides a consistent and reliable source of air conditioning, ensuring stable cooling even in challenging conditions.

    4. The installation mirrors that of traditional AC units: the outdoor unit is situated externally, often on the ground or affixed to a mounting bracket, the indoor unit is hung on a wall, and the photovoltaic panels are positioned outside.

    5. DC systems are usually more straightforward in design, as they eliminate the need for intricate inverters and conversion devices. This simplicity translates to fewer components that could potentially fail, leading to increased system reliability and lower maintenance requirements.